Q: Is it safe to give my credit card details over the Net?

Yes. Our payment processing company - ActionTeller - guarantees secure data transfer during any transaction and keeps all personal information 100% private and secure. Please be assured that we have taken many steps to ensure the security of our players. All information is encrypted with 128-bit SSL encryption. This means, your information is always safe, and always secure.

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Q: How do I deposit funds into my account?

You can deposit money into your account through a variety of avenues, including Credit Card, Firepay and Neteller. Please see our deposit page for specifics.

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Q: Do I have to pay taxes on my winnings?

Please check with laws of your local jurisdiction regarding this issue. Because the answer varies based on location, it is up to you to declare information to the proper authorities.

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Q: Do you accept American Express or Discover Card?

Sorry, but at this time, we do not accept American Express or Discover Card.

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Q: How do I withdraw my winnings?

In the casino lobby is a text field to transfer casino chips to your casino wallet. Simply fill out that field and your funds will be put into your casino wallet. Once in your casino wallet, you may cash out from the cashier through a variety of different methods.  

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Q: Is it safe for me to use my credit card at PlayVegasFromHome.com?

A. Yes, please be assured that we have taken many steps to ensure the security of our players. All information regarding your purchase is encrypted with a 128-bit SSL encryption algorithm. This simply means your transactions are always safe and secure.

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Q: I am trying to deposit funds into my PlayVegasFromHome.com account via credit card, however I keep getting denied. What do I do?

A. Some banks see this as a “Gaming Purchase” and may have policies against approving such transactions. You may need to contact your issuing bank regarding this matter. A way around this would be to deposit using a NETeller or FirePay account.

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Q: Are any of your deposit methods free to deposit with?

A. Yes! If you deposit with NETeller, Firepay or by credit card, you will not be subjected to any form of depositing fee.

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Q: Why is my Payout still pending?

A. When your payout has been marked as Pending it means that it is currently being viewed by the Cashier, or it may be under investigation. As sometimes questions arise, please remain patient. If your payout has been pending for more than 7 Business days please email the Cashier.